TOM SHORT
+1 415.912.0297 Email: tom.short at sbcglobal.net
SUMMARY
Service innovation specialist. Thoughleader, researcher, published author and conference presenter. Creative problem solver. Systems thinker. Innovator/creator of new services and service offerings. Inventor.
EXPERIENCE
Pacific Gas & Electric Corporation, San Francisco, CA 2006-present
Principal, Enterprise Knowledge Management
Internal consultant responsible for pioneering new services and tools for addressing the risk of knowledge loss due to an aging workforce.
Created industry-leading knowledge transfer toolkit to mitigate the risk of knowledge loss due to retirements.
Designed and implemented innovative engineering skills survey and analysis for assessing nuclear power plant systems engineering skills and retirement risk areas.
Advised various lines of business on information management strategies, tools and approaches to collect and reuse best practices across dispersed work teams.
Business Innovation Consultant, Milwaukee, WI 2004-2006
Designed and delivered strategic planning and innovation strategy services. Projects included:
For the engineering group of a multinational bio-tech, led creation of best practices sharing strategy and associated implementation plan for increasing the level of engineering innovation and innovation reuse.
For various non-profit organizations provided strategic planning services including the design and facilitation of planning workshops; and coaching for executive directors.
IBM Corporation, Milwaukee, WI 1996-2004
Associate Partner – Business Consulting Services – Life Sciences Industry Vertical 2001-2004
Founding member of the global leadership team responsible for creating new, integrated product and services solution offerings for this $200 million new business startup at IBM.
Led multi-disciplinary team of IBM scientists and researchers in the development of a first-of-a-kind Life Sciences researcher collaboration product offering; presented to life sciences researchers globally.
Led creation of a breakthrough software demo platform to showcase researcher collaboration solution offering, and shot and edited the demo using screen capture software and editing tools.
Inventor of novel business method for wireless device-based networking and collaboration, resulting in invention achievement award.
Senior Associate – Business Consulting Services – Knowledge Management Practice 1997-2001
As a founding member of new BCS consulting practice developed new knowledge management consulting service offerings resulting in over $1 million in first year revenue. Represented IBM worldwide as SME in knowledge management.
Created new consulting solution offerings in support of the newly formed Global Knowledge Management consulting practice. Sold and delivered client-facing solutions.
Wrote and published articles and book chapters on knowledge management.
Presented at conferences around the world on topic of knowledge strategy.
Lotus Development, Subsidiary of IBM, Sydney, Australia 1996-1997
Project Manager - Knowledge Management, Notes Strategy
Responsible for creating new consulting service offerings to support the launch of the Domino Server platform.
Developed innovative knowledge management consulting services framework to leverage the Lotus Notes/Domino platform.
Prepared and delivered training on this framework for Lotus Consulting staff worldwide.
Business Innovation Consultant, Sydney, Australia 1994-1996
Enterprise Metrics System, Intranet/Internet Strategy
For a major telecommunications company created and implemented enterprise-level performance metrics system.
Speaker and writer on strategic business use of internet and intranet technologies.
Cost Reconstruction, Sydney, Australia 1992-1994
Senior Manager and founding member of new consulting firm
Sold and directed business process re-engineering and profit improvement in Australia and New Zealand, resulting in tens of millions of dollars in annual profit improvement for clients and additional engagement work for the firm.
Developed new engagement tools, and designed and delivered training for firm staff and client team members in process re-engineering and cost reduction techniques.
Coopers & Lybrand, Management Consulting Services, New York, NY 1989-1992
Senior Associate, cost analysis and reduction services
Analyzed and reduced overhead and operations costs in a variety of industries in the US, Australia, Canada, and Europe, using Activity Based Costing (ABC), Business Process Re-engineering, inventory analysis, workload analysis and organization restructuring and streamlining techniques, resulting in total annualized client savings in excess of $100 million.
Developed and delivered cost reduction training to new consultants and client team members.
EDUCATION
MS Industrial & Operations Engineering
University of Michigan, Ann Arbor, MI
Major: Organizational Psychology
BS Industrial & Operations Engineering
University of Michigan, Ann Arbor, MI
CURRENT AFFILIATIONS
Account Director – Strategic Planning – Taproot Foundation, San Francisco, CA
Leader of strategic planning and brand strategy engagements for nonprofits.
Assisted national office in developing and piloting new engagement models.
PAST AFFILIATIONS
Knowledge Management Program Advisory Board member – Dominican University (Chicago)
Committee Member – IBM Academy of Technology Knowledge Management Conference
Strategic Planning Consultant – Management Assistance Program – Nonprofit Center of Milwaukee
Board Member – OurSpace, Inc, Milwaukee, WI nonprofit/NGO
Board Member – Walkers Point Center for the Arts, Milwaukee
